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Community and district nursing services lack a reliable, real-time understanding of how clinical time is actually used. Existing systems such as Electronic Patient Records (EPRs) and scheduling tools capture planned activity, but do not reflect the realities of care delivery -including travel, variation in visit duration, and the impact of unplanned care.
As a result, services are managed using incomplete and often inaccurate information. Visit durations are routinely overestimated, rosters appear full before travel and reactive demand is accounted for, and there is limited visibility of where capacity is lost across the working day.
This lack of visibility creates a coordination burden that falls heavily on senior clinical staff, who are required to manually allocate and reallocate work using fragmented tools such as spreadsheets, phone calls, and local knowledge. Workforce decisions are reactive rather than data-driven, and opportunities to improve productivity remain hidden.
At the frontline, clinicians experience this as inefficiency in their day-to-day work — spending significant time travelling, waiting, or completing administrative tasks, rather than delivering care. At a system level, services appear to be operating at full capacity, while in practice unable to meet growing demand.
Without an accurate picture of demand, capacity and activity, organisations are unable to optimise how care is delivered, plan effectively for the future, or make a credible case for service transformation.
Heim is a productivity platform for NHS community care teams that enables services to understand, optimise, and automate how care is delivered.
The intervention begins with a structured implementation phase that creates real-time visibility of demand, capacity, and activity. By combining GPS data with existing system data, Heim provides an accurate picture of how clinical time is actually used - including travel, visit duration, and coordination. This replaces assumption-based planning with objective, evidence-led insight.
Building on this foundation, Heim enables services to optimise care delivery through workforce orchestration. The platform dynamically aligns clinician skill, location and availability with patient need, improving allocation, reducing unnecessary travel, and making better use of existing capacity. Operational leaders are able to model and refine service delivery using real-world data, supporting more effective decision-making.
Heim delivers measurable improvements in workforce productivity, capacity and care delivery by enabling services to make better use of their existing teams.
Across deployments, Heim has unlocked up to 30% additional clinical capacity through a combination of reduced travel, improved workforce allocation, and lower coordination burden. Clinicians spend more of their working day delivering care, rather than travelling or completing administrative tasks.
Operationally, this translates into significant time savings. Senior nurses regain hours each day previously spent managing rotas and coordinating care, enabling them to focus on clinical leadership and patient support. Frontline staff benefit from more structured, predictable working days, improving experience and reducing unnecessary pressure.
Heim also reduces reliance on temporary staffing by making better use of existing workforce capacity. Improved skill mix utilisation ensures that clinicians are working at the top of their licence, while intelligent routing reduces mileage and travel time.
For patients, this results in more responsive and reliable care. Reduced delays, fewer missed or deferred visits, and improved continuity all contribute to a better experience and outcomes. Real-time coordination also enables services to respond more effectively to unplanned care needs.
At a system level, Heim supports the shift towards neighbourhood health by enabling more care to be delivered in the community. By unlocking capacity without increasing workforce size, it helps organisations meet growing demand while maintaining quality and sustainability.
Find out more about Heim on their website