HIEM Head of Medicines Safety Programme Delivery, Gill Gookey is presenting two sessions at the Chartered Institute of Ergonomics and Human Factors Conference in Nottingham this week.

Human Factors is a scientific discipline which is concerned with the interactions between people and the system they interact with

Gill, who is a Pharmacist and a Chartered Human Factors Specialist will be presenting at the event on how Human Factors was used to develop a national medicines safety improvement programme for the NHS, using techniques and tools such as Appreciative Inquiry, SEIPS, Accimap and interviews and surveys.

In a separate session, she will speak to delegates about how subsequently, as programme lead, she used Human Factors to design personas for the programme to enable quality improvement work.

You can read more about these Human Factors tools and case studies of Gill’s work on our website.