AI technology tested across nine NHS sites has been proven to free up clinicians to spend nearly a quarter more time with patients.

A major NHS England sponsored study has found that AI-scribing technology can significantly reduce clinician workload while improving patient care, with the potential to unlock millions of pounds worth of activity if rolled out nationally.

The study, led by Great Ormond Street Hospital's (GOSH) Innovation Unit, was conducted across nine NHS sites in London to assess the impact of an AI-scribing tool, TORTUS, which automatically transcribes consultations and drafts summarised clinical notes for clinicians to review. Over 17,000 patient encounters were evaluated across a diverse range of sites, including hospitals, GP practices, mental health services and ambulance teams.

Results showed a 23.5% increase in direct patient interaction time during appointments, alongside an 8.2% reduction in overall appointment length when AI-scribes were used. Results from St George’s University Hospitals NHS Foundation Trust A&E department saw particularly strong results, with a 13.4% increase in patients seen per shift.

Clinicians described the AI-scribing tool as “transformative” with particular benefits for neurodivergent staff and those working in high-pressure environments. There was a 35% reduction in clinicians feeling overwhelmed by notetaking and qualitative feedback.

Patients and families also responded positively, with 92% consenting to AI-scribes' use and many noting better engagement during consultations.

HIEM welcomes this study and the use of Ambient Voice Technologies within healthcare settings, helping to reduce burnout and freeing up more time for patient care.

The AVT landscape is evolving quickly, and navigating the growing number of tools and providers can be challenging. We can support NHS organisations in identifying technologies and offer an innovation scanning service, which enables access to thousands of solutions across England’s 15 Health Innovation Networks.

If you’re working in the NHS and exploring AVT, or if you’re an innovator developing solutions in this space, get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it. to see how we can support.

Our resources in this area include:

• Our recent Innovation Exchange event showcased many AI-driven solutions that respond to the productivity challenge within the NHS and care system. Listen back to the event and view a range of company profiles in this space. An innovation fund offering up to £25,000 is currently open to support the deployment of these technologies. View our webpage.
  
  
• Ambient AI: Improving productivity showcase featured a real-world case study and live Q&A with NHS professionals alongside Heidi Health, an ambient AI provider. Access the recording and slides.
  
  
• Ambient voice technology in the NHS – what should healthcare systems consider? Read our blog exploring this subject.
  
  
• NHS England guidance on the use of AI-enabled ambient scribing products in health and care settings. Read our news story in support of the guidance.