Health Education England has published a set of materials and films which aim to support staff through difficult conversations arising from the COVID-19 outbreak. The AHSN Network was part of a small group of people that helped pull this resource together in less than two weeks.

The framework includes posters and films based on the evidence base from Real Talk and then filmed with willing volunteers. You can also follow #UnwelcomeNews on Twitter.

Start here: Discussion of Unwelcome News during Covid-19 Pandemic: a framework for health and social care professionals

Watch the films:

1. The framework
2. Community
3. Breaking bad news
4. Ceilings of treatment

Access resources here:

• Evidence-based advice for difficult conversations, by Professor Ruth Parry, Loughborough University
• Poster and sketch note
• Telephone call checklist