Trust’s Oncology clinical specialty reduced unnecessary follow up appointments by 97% in one pathway using digital approach
We are working with Nottingham University Hospitals NHS Trust (NUH) on a demonstrator digital outpatient appointment management programme – with the aim to increase efficiencies and improve patient experience by reducing unnecessary follow up outpatient appointments. The demonstrator came about following an Innovation Exchange with local health and care partners focused on long-term conditions, where managing outpatient appointments was highlighted as a priority area.
NUH initially trialled technology in two clinical specialties to understand the potential impacts that the service could have to reduce unnecessary follow up appointments. NUH selected to trial the digital outpatient solution across their oncology and breast services clinical specialties.
NUH introduced bespoke digital questionnaires, designed by clinicians, for each clinical specialty to establish the necessity of outpatient appointments. Patients who are suitable for a digital pathway can complete the questionnaire at home, allowing the clinical team to establish whether they need to see the patient.
