ChatHealth

Secure health messaging service reaches 100% coverage for young people in the East Midlands

ChatHealth, a safe and secure messaging service which allows users to have conversations with health professionals via their mobile devices, with our support has achieved 100% coverage across public health teams serving young people in the East Midlands.

The service provides quick and confidential advice on issues from bullying and stress to sexual health. Health teams adopting ChatHealth find it significantly increases the number of young people they can reach. Texting also engages teenagers less comfortable speaking face-to-face about what they feel are embarrassing or sensitive issues, especially young males.

100% coverage for young people across the East Midlands has been achieved due to uptake during the year by Nottingham City Care Partnership, Derbyshire Community Health Services NHS Trusts and Derbyshire Healthcare NHS Trust. The service now has the potential to reach every young person in the East Midlands. In 2019-20, there were 170,000 messages sent across the UK and with full coverage all young people in the East Midlands will now have the opportunity to reach out to health professionals when they need it.

Learn more about ChatHealth

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Impacts

100% coverage across public health teams serving young people in the East Midlands

170,000 messages received from service users

Available to nearly 2 million young people across 88 healthcare teams in the UK

Next Steps

We will continue to work with ChatHealth to support further national spread and adoption.

Locally we will work to achieve greater coverage for messaging lines for parents and carers in the East Midlands region, as well in young people’s mental health, perinatal mental health and sexual health services.